Terms of service
These terms are between you and WiFi Without Walls LLC and govern every rental from us. Booking a rental means you agree to them.
Last updated: July 19, 2026
1. The rental
You are renting equipment, not buying it. The kit, including the dish, router, access points, cables, power supplies, and the shipping box itself, remains our property and must come back at the end of the rental period. Rental days run from your rental start date to your rental end date; the day you hand the box to the return carrier is not billed.
2. How you accept these terms
You accept these terms when you confirm your booking at checkout. The checkout requires you to review and accept them before payment is taken; completing the payment forms a binding rental agreement on these terms.
3. Payment and pricing
The full rental price, your selected data plan, and the refundable deposit are charged at checkout through Stripe. All prices are computed on our servers from the current published rates. Your card details are stored by Stripe, not by us, and are kept on file for the charges described in these terms.
4. Deposits
Every rental carries a refundable equipment deposit of 50% of the equipment rental price. The deposit is charged as part of your checkout payment. It is a real charge, not a temporary authorization hold. After the equipment is returned and passes inspection, we refund the deposit in full to your original payment method. If equipment comes back damaged or incomplete, we may retain part or all of the deposit to cover repair or replacement and will refund the remainder, with an itemized explanation of anything withheld.
5. Data plans and overage
Your rental includes the data plan you selected at booking. As you approach your data limit we may notify you by text or email, and you can add more data in one tap from the network sign-in page; each top-up is charged immediately to the card on file for your rental. For rentals used in the United States, any usage beyond your plan and top-ups is billed at $0.75 per GB after the rental ends and usage is finalized; rentals used internationally are billed at the global per-GB rate shown for your plan at booking. Usage is measured by the satellite provider and billed by the fraction of a gigabyte, not rounded up to whole gigabytes: 1.2 GB of overage at the US rate of $0.75 per GB bills as $0.90, with only the final cent total rounded up to the next whole cent.
6. Delivery, pickup, and returns
Depending on your location and dates, a kit may be shipped, made available for local pickup, or sent by same-day local courier. Where we ship, we aim to arrive before your rental start date and include a prepaid return label. You are responsible for returning the packed kit, by the method arranged, promptly after your rental end date. If the kit is not returned promptly after your rental end date and our return reminders, we may charge the kit's replacement value to the card on file and will email you a receipt if we do.
7. Equipment care and acceptable use
Use the equipment as directed, keep it reasonably protected from weather beyond its design, and do not open, modify, or attach unauthorized hardware to it. Service must be used lawfully; we may suspend service for unlawful use. Satellite service quality depends on sky visibility and network conditions and is provided as-is; we do not guarantee specific speeds.
8. Cancellations
Contact us before your kit ships for a full refund. Once a kit has shipped, rental charges apply, and refunds for unused days are at our discretion. If we cannot fulfill your rental, you receive a full refund including any deposit.
9. Liability
To the maximum extent permitted by law, our total liability for any claim arising from a rental is limited to the amount you paid for that rental. We are not liable for indirect or consequential damages, including losses caused by service interruptions.
10. Text messages
If you give us your mobile number, you agree we may text you about your rental: order and delivery updates, data-limit notices, return reminders, and, if you opt in, an occasional request to review your experience. These are transactional messages tied to your rental, not marketing blasts. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. Opting out of texts does not affect your rental; we will reach you by email or phone.
11. Governing law and venue
These terms are governed by the laws of the State of Colorado, without regard to conflict-of-laws rules. Any dispute arising from a rental or these terms will be brought exclusively in the state or federal courts located in Denver County, Colorado, and you consent to their jurisdiction.
12. Contact
Questions about these terms: email support@wifiwithoutwalls.com or call or text (303) 946-3311.