Help center
Setup, connectivity, and troubleshooting guides. For immediate support, text us.
Setup guide
Step-by-step for the Starlink Mini kit, printable.
How it works
Booking, shipping both ways, data, and deposits.
Rental kits
Compare kits, data plans, and pricing.
Common questions
- How do I get online?
- Join the open network WiFiWithoutWalls.com. The sign-in page opens automatically, or go to portal.wifiwithoutwalls.com. Enter the last 4 digits of the phone number on your reservation to connect. Share the code with anyone in your group.
- Do I have to connect every day?
- No. Once a device connects, it stays online for the rest of your rental.
- Do I need the Starlink app?
- No. Everything runs from portal.wifiwithoutwalls.com: connecting, checking data, and viewing sky obstructions.
- Connected, but no internet?
- Check the sign-in page's sky view for obstructions, then move the dish somewhere with a clear ~100° cone of open sky, away from trees and buildings. Give it a minute or two after moving.
- The network isn't showing up.
- Confirm the blue light on the back of the dish is on, check both ends of the power cable, wait two minutes, and power-cycle the dish.
- How does shipping and returns work?
- Your kit ships before your rental starts, with a prepaid return label in the bag. When finished, pack it back up and drop it with the carrier. See how it works.
- How do I check my data or add more?
- The sign-in page shows your data usage and includes one-tap top-ups.
- Can I extend my rental?
- Yes, right from the sign-in page. Past your end date the kit goes offline until you add days.
Contact support
Call or text us at (303) 946-3311, or email support@wifiwithoutwalls.com. During a rental, the sign-in page can diagnose connection and sky obstruction issues directly.