Help center

Setup, connectivity, and troubleshooting guides. For immediate support, text us.

Common questions

How do I get online?
Join the open network WiFiWithoutWalls.com. The sign-in page opens automatically, or go to portal.wifiwithoutwalls.com. Enter the last 4 digits of the phone number on your reservation to connect. Share the code with anyone in your group.
Do I have to connect every day?
No. Once a device connects, it stays online for the rest of your rental.
Do I need the Starlink app?
No. Everything runs from portal.wifiwithoutwalls.com: connecting, checking data, and viewing sky obstructions.
Connected, but no internet?
Check the sign-in page's sky view for obstructions, then move the dish somewhere with a clear ~100° cone of open sky, away from trees and buildings. Give it a minute or two after moving.
The network isn't showing up.
Confirm the blue light on the back of the dish is on, check both ends of the power cable, wait two minutes, and power-cycle the dish.
How does shipping and returns work?
Your kit ships before your rental starts, with a prepaid return label in the bag. When finished, pack it back up and drop it with the carrier. See how it works.
How do I check my data or add more?
The sign-in page shows your data usage and includes one-tap top-ups.
Can I extend my rental?
Yes, right from the sign-in page. Past your end date the kit goes offline until you add days.

Contact support

Call or text us at (303) 946-3311, or email support@wifiwithoutwalls.com. During a rental, the sign-in page can diagnose connection and sky obstruction issues directly.