Help center

Common questions

How do I get online?

Join the open network WiFiWithoutWalls.com on the card in your kit. The sign-in page opens automatically, or go to portal.wifiwithoutwalls.com. Enter the last 4 digits of the phone number on your reservation to connect. Share the code with anyone in your group.

Do I have to connect every day?

No. Once a device connects, it stays online for the rest of your rental.

Do I need the Starlink app?

No. Everything runs from portal.wifiwithoutwalls.com: connecting, checking data, and viewing sky obstructions.

Connected, but no internet?

Check the sign-in page's sky view for obstructions, then move the dish somewhere with a clear ~100° cone of open sky, away from trees and buildings. Give it a minute or two after moving.

The network isn't showing up.

Confirm the blue light on the back of the dish is on, check both ends of the power cable, wait two minutes, and power-cycle the dish.

How does shipping and returns work?

Your kit ships before your rental starts, with a prepaid return label in the LimeLoop bag. When finished, pack it back up and put it in any FedEx drop box. See how it works.

How do I check my data or add more?

The sign-in page shows your data usage and lets you add data with your reservation code.

Can I extend my rental?

Yes, right from the sign-in page. Past your end date the kit goes offline until you add days.

Can I add my own Wi-Fi network or password?

Yes, from the sign-in page while your rental is live. You can add extra networks with a password, open encryption, or open access, confirmed with a one-time code sent to your reservation email or phone. The primary sign-in network stays on so anyone can still reach the page.